FAQ
1. How could I distinguish your products from poor quality product?
The following are some tips on distinguish our products from poor dolls: first, our products are produced using high-end raw materials and our technology in respect of oil release control is in the leading position in the industry, which is rarely leaks oil. Second, our dolls are of light fragrance, unlike the low-end cheap dolls which are with strong plastic smell.
2. Why do you have so few products on your website?
This question is often asked by many new or old customers. Many of our old customers have told us all along that after using our Sex Doll Torso products they felt that the quality of our products was very good. Then they asked if we had Full-size Sex Dolls, Vibrating Dildos, Masturbation Cup and other sex toys. They wanted to buy more of our products. We are thankful to our customers for their recognition and trust in our products. Unfortunately, we don’t currently plan to launch any more new products. We will probably do in the future. The core members of Sex Doll Torso are perfectionists. Adoration and focus on one thing and doing it to the extreme is their natural dedicated personality.They don’t allow any defects in their products, and they won’t easily launch other new categories because of that. At present, we do only supply the best Sex Doll Torso products.
3. What mode of logistics transportation do you use?
Because of we have large warehouse in the United States. If your recipient’s address is in US, we will shipping the doll from our US warehouse, it is free shipping. Delivery time on the United States markets is 4-7 days, except for we can ship to USA, We also can ship the doll to other countries, but we will charge an additional shipping cost which will be calculated and appear in the cart automatically. Shipping costs and delivery time may vary for different countries.. Once we deliver the goods, you will receive an email notification that the goods have been delivered. The email will contain a link to track the status of logistics transportation. More information, please check our shipping & delivery.
4. What kind of packing do you use?
We pay attention to protecting the privacy of our customers, and we understand that you may not want others to know what you ordered. All our packages are sealed and 100% careful. First of all, we will put your order into two transparent bags to seal, and then put it into two very strong brown cardboard boxes to achieve genuine double packaging! We guarantee that the goods will arrive to you without package damage. The outermost layer will not mention our website logo, brand name and other words about sensitive sex products. It looks like an ordinary express package. We don’t have to worry about how to deal with the packaging box with brand information after taking out the product. So we don’t worry when you take the packaging box to the trash outside and throw it away, you will be seen by your neighbors accidentally. We can use it as a box for storing fun dolls. If you want to do a wholesale order or dropshipping from our website. Because of the packaging is no logo and anything website link, it can avoid the loss of your customers.
5. Guaranteed payment method: can you give a full refund if the goods are not received or the quality is defective?
We can do it. You can feel at ease when paying from our website, because we are using a very safe and well-known collection platform in the United States: PayPal. PayPal’s transaction process: When you pay, the money will not be transferred to us immediately. It will be temporarily stored in the secure PayPal collection platform. Paypal will not deliver money to us until you receive our products. If you find a quality defect in the product that you receive, you will also be able to file a dispute with PayPal for full refund from us because of the wrong version and other reasons. Tips: if you have any questions please don’t make a dispute on Paypal, you should contact us before. We will always try our best to meet the demands of all the customers. Whenever a dispute comes up , we are willing to handle it properly with you.
6. Can you ship my package to the post office for me to pickup instead of having it shipped to my house?
Yes, we can! If you don’t want to shipped the doll to you house. We recommend you can fill in your local UPS/Fedex post office as shipping address. Usually, the local Post Office can accept your packages and store them until you’re ready to collect them. However, most post offices will keep your parcel from 14 to 30 days upon collection, depending on the Post Office. Delivering your package to your local post office protects your packages from theft and weather damage, and ensures that they will be ready for you to pick up when it is most convenient for you.